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Help From Admin Please.



Posted by julietwhiskey on 15 April 2017 - 22:19:40
18 posts, 1446 aircraft seen at 5 airports. Local Airport: MAN

On my home page, when entering reports/sighting, I am getting a message, "User Not Found" even though the site is accepting my entries and my name appears in the "Welcome" at the head of the page!! Thank you for your help with this matter.

Posted by Dougiehd on 16 April 2017 - 14:13:54
304 posts, 12217 aircraft seen at 138 airports. Local Airport: CMB

I get a similar "user not found" but when I am deleting a report.

Posted by julietwhiskey on 16 April 2017 - 17:53:47
18 posts, 1446 aircraft seen at 5 airports. Local Airport: MAN

Yes, Dougiehd I have also noticed the same thing happen. When I first noticed it, it led to multiple entries which I had to delete. I have been reluctant to make entries in case they disappear into the ether.

Posted by Dougiehd on 17 April 2017 - 17:58:33
304 posts, 12217 aircraft seen at 138 airports. Local Airport: CMB

I wouldn't worry too much about entries disappearing - I've not experienced that at all. To be fair, I only experience it when I delete a manual entry. It's just a slight irritant. But I've never experienced records actually disappearing.

Posted by julietwhiskey on 17 April 2017 - 21:46:32
18 posts, 1446 aircraft seen at 5 airports. Local Airport: MAN

Thanks for the reassurance. :)

Admin Posted by nighthawk on 19 April 2017 - 09:36:15
325 posts, 170 aircraft seen at 20 airports. Local Airport: CAX

Records wont disappear.

Basically, after you add or delete a record, the system redirects you back to the "My Sightings" page. When you access this page, it looks up your username, and compares it with the username of the MySightings page you tried to access, to check it belongs to you. This check appears to be failing to find your username for some reason.

the record should have already been added/deleted. Just click the "My Sightings" link at the top to get back to the page you should be on. If you hit "refresh" on this page, you may end up adding a sighting more than once.

I'll look for a fix for this shortly.

Posted by julietwhiskey on 20 April 2017 - 21:43:51
18 posts, 1446 aircraft seen at 5 airports. Local Airport: MAN

Thanks for that nighthawk.




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