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Card details

Premium Posted by sherror on 01 April 2024 - 17:59:54
Local Airport: NWI

Hi nighthawk

               How come I cannot change my card details, under the heading "Change Card". My premium account runs out 10/04/24.

Ron

Admin Posted by nighthawk on 01 April 2024 - 22:29:58
Local Airport: CAX

Hi Ron,

Do you receive an error when you try it? if so, can you send it to my email please (might be safer than posting it here).

I'm busy tomorrow, but will have a look as soon as I'm able, either tomorrow night or wednesday.

Premium Posted by sherror on 02 April 2024 - 06:35:17
Local Airport: NWI

Hi Nighthawk

I do not receive an error message. When asked to submit it just returns to previous info.

Ron

Admin Posted by nighthawk on 08 April 2024 - 15:59:48
Local Airport: CAX

Hi Ron,

Ive removed the details of your payment account. When your premium account expires in 2 days, you should then be able to sign up again.

I'm off on holiday tomorrow and running out of time to fix it properly before I go, so that should help us get around it for now. I'll fix it properly on my return.

Any issues, let me know.

Premium Posted by bosshep on 14 April 2024 - 15:25:17
Local Airport: LGB

Hi Nighthawk,

I have come to realize that my account is being charged multiple times each month on different cards. While I don't need a refund as I much support this site can you please fix my account so that only one card is being charged. I think when there was a payment processing issue last year this may have been the reason. Thank you.

Admin Posted by nighthawk on 02 May 2024 - 10:41:25
Local Airport: CAX

Hi Bosshep,

Not sure how that happened, but you do indeed seem to have two subscriptions active. Ive cancelled one of them.

Thanks for your support!




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