Hello,

I am seeing ads all of a sudden, and my membership type says free ?. I am a premium member.

Please check and advise.

Regards Simon

I had the same issue, my premium account has been "removed" for no reason.

Mine aswell.

Mine as well. Please fix this as I'm a Premium member!

Please can this be looked at and resolved.

Nighthawk,

See above and my comment on 'Adverts. Why?' post dated 17 March:

https://www.planelogger.com/Forum/ViewTopic/1921

Premium members should expect a First Class service and rapid response to issues raised.

Swakeleys

Has anyone used SpottlingLog before?

Nope, but I will start to look at it. Just need to save everything from here but it will be a long way...

Yeah, really should be a download option for our sightings.

Nighthawk please fix this problem.

Is there any easy way to download all of our logs/data off here & liad it up onto another site ?

I would like the CSV file of all my logs. How do I get this? Thanks

I don’t think you can, which is a major concern of mine.

Hi Everyone, the issue is now resolved.

We identified an issue with being able to cancel premium memberships, which was caused by having two different versions of the payment processing library installed. We removed all of these and replaced them with a single version of the library, choosing to upgrade to the latest version at the same time.

Unfortunatley, while this worked fine in testing, for some reason two days later the site started generating errors stating the wrong version of the API was in use. This caused the site to fail to process payment / renewal notifications.

This issue has now been corrected. We've gone through everyones account and manualy updated everyone who's payment renewed in the last week.

Sorry for the delay in replying, but due to it being Easter I've been away from the office and spending time with the family.

If you do spot any errors - please contact us by email or facebook messenger so we can respond to you quicker - I dont check the forums every day so wont be able to deal with any issues posted here until I see them.